Please keep in mind that all tickets booked through us are non-transferable and non-refundable
according to company policies. We only accept cancellation requests over the phone and not via
email or chat. After receiving the request, we will send you a confirmation email regarding the
request approval. However, this mail does not guarantee that you will get a refund; This is the only
acknowledgement mail that we have received a request to cancel. Following are the key points to
consider regarding cancellation and refund:
• Cancellations made 24 hours after booking will not be eligible for any refund.
• Refund eligibility varies depending on the fare rules of the airline, hotel, or other travel
service provider.
• The amount refunded is subject to deductions for any applicable cancellation fees, service
charges, or penalties imposed by the service provider.
• Ccozy Pages Travel reserves the right to deduct any applicable fees or charges from the
refund amount as per the fare rules and terms of the booking.

• Cancellations made within 24 hours of booking will be considered for refunds only.
• In certain cases, such as force majeure events or airline-initiated cancellations, refunds may
be subject to different terms and conditions.
• Ccozy Pages Travel will make every effort to assist customers in obtaining refunds in such
circumstances, but cannot guarantee outcomes beyond our control.
• Refunds are typically issued to the original form of payment used for the booking.

• The refund process takes about 30-45 days to complete.
• • Banks will take a few extra days to reflect your statement.
• • Sometimes it can take 60-90 days to show the amount on your bank statement • The
amount to be refunded is decided by the airline.
• We will not refund service charges/Admin cost in any case.
• We only accept cancellation requests over the phone.
• In case of any dispute, the airline’s decision will be final.
• Sometimes, the airline can refund the ticket even after the cancellation after 24 hours, but
we do not guarantee anything about that matter as the airline has its own cancellation and
return policy which is free for us.